UPDATE: Orders placed after May 8th are now shipping using DHL with a transit time of 6-10 days. Happy days!
As per our last message, with only a tiny fraction of flights in and out of Australia now available, our postal system is struggling to clear a backlog of existing parcels and the massive increase in new ones.
Parcels that we shipped in early April appear to have only recently gone by sea instead. Some have been recently delivered after a 51 day (the current record!) journey.
If you’re one of those customers wondering where your shipment is, we promise you it’s on its way, but it may still be several weeks. Sorry!
Please see the Australia Post website for updates. Please note their comment: “For items sent between 25th March and 30th April, additional delivery delays on top of the [estimated times given] have occurred. We are working hard to clear all backlog and deliver your items as soon as possible. Thank you for your patience.”